Trust, Honesty, Openness, Cooperation and Friction-free Tooling

There is an inherent danger in using electronic tools to manage a process like software development, and one that almost always comes true - the tool defines your process, it doesn't enable it.

When people encounter limitations in the software tool, they begin to accept that these are limitations of the process and these become ingrained in your methodology. If the tool doesn't support the "thing you want to do" then it is far easier to change the "thing" rather than rewrite or change the software.

Were any of the electronic tools to have got the process "right" this might not be such a bad thing, but it would be reasonable to assume that in a field as adaptive and evolutionary as software development there is no such thing as the "right" process for an individual team, let alone for such a widely disparate ecosystem as development.

And this conflict between our tools and our actual practices and processes is what we refer to as "friction", and as physics defines it;

Friction is the "evil" of all motion. No matter which direction something moves in, friction pulls it the other way. Move something left, friction pulls right. Move something up, friction pulls down. It appears as if nature has given us friction to stop us from moving anything.

We aim for "friction-free" tools to allow us to better get on with moving things, specifically developing software, which is a constantly moving and adaptive process.

Some tools aim to allow endless configuration or programmability, in their objective of being a universal solution. These tools tend to actually make the problem worse, by either leaving you bogged down in configuration or customisation, or leaving the tool so generic that it solves no problem at all.

Of course, some tools are better than others. Lightweight tools are obviously going to create less friction as they have less moving parts, and less touch points with your actual process.  But these are the ones that some see as "lacking features", or as being "too simplistic" - but it is these things specifically that enable the process of development to continue.

And ultimately, these tools expose a greater problem - there is usually a disjoint between project management and the development teams here. A lack of trust and visibility leads managers to seek to control or monitor the process more tightly, and these tools promise to allow that to happen. Surely if we can tie everything into a database or a spreadsheet or something similar, we can then see exactly what is happening, who is doing what, when things will be done, and how long they will take?

But it is not the tool that enables this to happen - it is serving here merely to try and enforce control upon people - which as any good manager knows, enforcement is a far blunter instrument than cooperation.

What enables proper management of the software development process is trust, honesty, openness and cooperation. Tools should reflect and enable those objectives, rather than try to enforce them. And most importantly, they should stay out of the way of the development teams to allow them to get on with their real job - developing software.


Posted 05-03-2011 11:59 PM by Jak Charlton



James Wampler wrote re: Trust, Honesty, Openness, Cooperation and Friction-free Tooling
on 05-04-2011 10:31 AM

As I read this post, I mentally replaced TFS with "tool".  I don't know if TFS was the tool you had in mind, but it sure leaps into mine.

Jak Charlton wrote re: Trust, Honesty, Openness, Cooperation and Friction-free Tooling
on 05-04-2011 6:42 PM

Funny you should say that James :)

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